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Unified Communication

Unified Communication

Unified communications (UC) is a marketing buzzword describing the integration of real-time enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

Components Of UC

  Call control and multimodal communications

  Instant messaging

  Unified messaging Conferencing (audio, Web and video)

  Collaboration tools

  Business process integration (BPI)

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